Good to know

ORDERING, PICKUP & CATERING FAQs

Everything you need to know before you order or book us for your event.

Ordering & pickup

ORDERING & PICKUP FAQs

Where is pickup?+

Local pickup is available in Fort Worth, Texas. Your pickup address will be provided after your order has been confirmed and payment has been received.

How can I place an order?+

Orders can be placed online through our website or via WhatsApp for a quick and convenient ordering experience.

How much notice do you need?+

All orders require a minimum of 24 hours' notice. While we may occasionally accommodate last-minute orders, this is subject to availability and cannot be guaranteed.

Do you deliver?+

Yes. Delivery is available for an additional fee. Delivery charges vary based on your location and distance from Fort Worth.

Can I customize my order?+

Yes. Many of our menu items can be customized to suit your preferences. Simply include your requests in the Order Notes section or let us know when ordering via WhatsApp.

When is payment due?+

Full payment is required to confirm your order. Orders are not reserved until payment has been received.

Can I cancel or change my order?+

Order changes or cancellations are accepted within one (1) hour of placing your order. After that time, your order enters our preparation schedule and cannot be modified or canceled.

Do you cater events?+

Absolutely. We cater for birthdays, weddings, bridal showers, baby showers, graduations, church events, corporate events, private parties, and other special occasions. Contact us for a customized menu and quote tailored to your event.

Do you accommodate dietary requests?+

We do our best to accommodate dietary preferences and food allergies. Please let us know your requirements when placing your order.

Do you offer tastings?+

We do not offer tastings for individual meal orders. Tasting sessions may be available for large catering events by appointment.

Catering

CATERING FAQs

How do I book catering?+

Complete our Catering Inquiry Form on our website or contact us via WhatsApp. We'll discuss your event details, menu, guest count, and provide a customized quote.

How much notice do you need?+

We require a minimum of 7 days' notice for most catering events. Larger events may require additional notice. Last-minute bookings may be accommodated based on availability.

Do you provide delivery?+

Yes. We offer delivery throughout the Dallas-Fort Worth Metroplex. Delivery fees vary based on your event location.

Do you provide setup?+

Yes. Buffet setup and elegant food display services are available for an additional fee.

Do you provide servers and rental equipment?+

Yes. Professional wait staff can be arranged upon request. We also offer catering essentials such as chafing dishes, serving utensils, warming equipment, disposable tableware, and select rental items.

Do you cater weddings and other events?+

Absolutely. We cater weddings, birthdays, bridal and baby showers, graduations, church functions, corporate events, private parties, and other special occasions.

Can I customize my catering menu?+

Yes. Every event is unique. We'll work with you to create a customized menu that suits your taste, guest count, dietary needs, and budget.

How is the food presented?+

Presentation depends on the style of your event. Food can be served in foil pans, chafing dishes, elegant buffet displays, or customized presentation styles to suit your event.

Can I provide my own serving platters?+

Absolutely. You're welcome to provide your own serving platters, trays, or decor items, and we'll gladly use them for your event.

Do you offer tastings?+

Yes. Tastings are available for confirmed catering inquiries by appointment. Tasting fees may apply and can be credited toward your event booking.

Do you require a deposit?+

Yes. A non-refundable security deposit is required to secure your event date. The deposit amount varies based on the total value of your booking. The remaining balance must be paid before your event.

Can you accommodate dietary restrictions?+

Yes. We do our best to accommodate dietary preferences, food allergies, and special dietary requirements with advance notice.

NEED ADDITIONAL ASSISTANCE?

Have a question we have not answered? Reach out on WhatsApp and we will be glad to help.